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Thursday, 29 May 2008 |
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The cable and satellite TV industry has customer satisfaction at its highest level since ratings began, but is ranked second to last among 18. Only newspapers and airlines showed a lower satisfaction rating according to the University of Michigan's American Customer Satisfaction Index. The average rating for cable and satellite TV companies rose 3.2 percent from a year ago, at a score of 64 for 2008. The report came from a phone survey of about 20,000 people from January to March of 2008. Comcast had a score of 54 this year, 3.6 percent lower than its score of 56 in 2007. It has been said the Comcast has put a lot of money in technology, but not too much in customer service. Comcast's senior vice president Rick Germano said the cable provider is not happy with its rating but said, "we get it. We're listening." Comcast has stepped up training of its customer service employees and technicians and has conducted focus groups in 10 cities across the country in the past year to monitor and respond to complaints. |
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Saturday, 27 October 2007 |
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The race to roll out high-definition channels is heating up with a focus on sports networks. DirecTV is offering hockey games in HD to their NHL Center Ice subscribers this season. They are slated to launch the NHL Network this month, while Dish Network said it will launch NHL Network HD.
Cable systems operated by Comcast, Time Warner, Cox, and Cablevision are rolling out the NHL's standard def channel, but cable operators are also promising to offer the NHL Network in HD this hockey season. However, cable has not freed up enough bandwidth to deliver any and all HD channels as they become available.
DirecTV has been publicizing its race to 100 HD channels by year-end and 150 next year, and is increasing the cost to its HD fans for offering the additional content. This week, DirecTV emailed subscribers a notification they will lose three networks that have been longstanding high-definition networks (HDNet, HDNet Movies and Universal HD) that have been a part of their basic $10/month HD package unless they pay an extra $4.99 per month. |
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Tuesday, 24 July 2007 |
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RDF-TV will start broadcasting in 1080i high definition, as was said at the Cable Show in Las Vegas this week. RDF-TV is a privately held corporation held by the Rural Media Group, Inc. It has renewed a multiyear agreement with DISH Network. It reaches commercial customers on both the DISH Network and DIRECTV platforms, and their programming reaches 30 million homes through different satellite and cable partnerships. |
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Tuesday, 24 July 2007 |
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If you love tennis, you have to love the Tennis Channel, the only 24-hour, television-based destination for everything tennis, its lifestyle, and live-tournament coverage. During the French Open, May 27-June 10, it will be available to approximately 50 million homes through special free previews on its cable and satellite providers. Preview partners include DISH Network, and on a market-by-market basis, Charter, Cox, Comcast, Time Warner, Brighthouse, Mediacom, Verizon, Insight, Armstrong, Bend and GCI affiliates.
Live match coverage will be shown in addition to daily features and prime-time telecasts from Paris. The Tennis Channel is the most concentrated single-sport coverage in television. It has telecast rights to the French Open, the Australian Open, US Open Series, ATP Masters Series, among many others. |
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